Shipping Policy

Thank you for shopping with Jelly Palette. We are a U.S.-based seller, and our products are stocked and shipped directly from New Jersey, USA.

Order Processing

We work to get your order out the 2nd day.

Most orders are processed and shipped the same day or the next business day after your order is placed.

Orders placed on weekends or holidays may be processed on the next business day.

U.S. Shipping

All orders are shipped from our New Jersey location.

Delivery time depends on your location and the shipping carrier. Once your order has shipped, you will receive shipping confirmation and tracking information when available.

Please note that carrier delivery times are estimates and are not guaranteed.

Shipping Address

Please make sure your shipping address is complete and correct before submitting your order.

Jelly Palette is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible. Once an order has shipped, we may not be able to change the delivery address.

Delivery Delays

Occasionally, deliveries may be delayed due to weather, holidays, carrier disruptions, or other circumstances outside of our control.

Jelly Palette is not responsible for shipping carrier delays after a package has been transferred to the carrier, but we will do our best to assist you if there is an issue with your shipment.

Lost or Damaged Packages

If your order arrives damaged or you believe your package has been lost during transit, please contact us as soon as possible with your order number and relevant photos or information.

We will review the situation and assist you with the appropriate next steps.

Contact Us

If you have any questions regarding shipping or your order, please contact Jelly Palette Customer Support through the contact information provided on our website.

Jelly Palette
U.S.-Based Seller
Ships from New Jersey, USA